Deliveries and returns
Procedure to be applied upon receipt of the goods
Verification of parcels: In the presence of the carrier upon receipt of the parcels, the recipient will have to check:
- the number of parcels received compared to the number indicated on the carrier's voucher
- the conformity of parcels and their contents.
The recipient must only sign the delivery note after checking the parcels. The date of delivery, the signature, the legible name of the signatory and the commercial stamp must be included.
In case of dispute: The recipient must note clearly on the carrier's voucher:
- the missing parcel (s) in relation to the delivery note.
- the level of degradation of the goods
Delivery times: the usual delivery times, excluding holidays, are from 10 to 15 working days from the day following receipt by RECYCLEOFFICE of the purchase order and to the extent of available stock.
The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We can not group two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
No return of products may be made by the customer without the prior express written consent, by mail or fax, of RECYCLEOFFICE.
In all cases, the costs of forwarding remain at your expense.
Our responsibility can not be engaged in case the sold products are transported or stored under abnormal conditions or incompatible with their nature.
Upon receipt of the returned goods, subject to their unused condition, we will send you a credit note of the amount of the returned goods.